If you would like to report a repair, please use our on-line repairs reporting system or use the page on the left for alternative reporting methods. As your landlord, we are responsible for most of the repairs to your home. This means that we will repair and maintain:

• the structure and outside of your home, including windows and external doors;
• fittings for gas, electricity and water supplies;
• basins, sinks, baths and toilets;
• heating and hot water facilities; and
• all shared areas and facilities or services such as lifts.

However, there are some repairs that you are responsible for and these include:

• replacing fuses, bulbs and plugs inside your home;
• internal decoration;
• chimney sweeping;
• arranging access if you lock yourself out of your home;
• any damage caused by you, or someone else who lives in or visits your home;
• any damage caused by your own fixtures and fittings; and
• any damage to your belongings.

If we need to carry out a repair that is your responsibility for safety or other reasons, or if we need to maintain any fixtures or fittings installed by you, we will charge you for the full cost of this work.