Best Value is a duty that requires all councils to review all of the services that they provide and to look to improve these by the best means possible.

As part of this review we had to look at the reasons why we provide particular services in the way that we do, consult with our customers to find out their views and compare our performance with that of other organisations that provide housing services.

The information that we received from this first phase of our review showed us where we were not performing as well as other housing providers or where there was a gap between what we provide and what our tenants expect from us. This has then been used to help us in drawing up our best value improvement plan, which identifies what we need to do to improve our service.

Best Value Review 2002/03 - Part A (pdf document 149k)

Best Value Review 2002/03 - Part B (pdf document 168k)

Best Value Review 2002/03 - Part C (pdf document 197k)

Housing Services Best Value Improvement Plan 2003-2008 (pdf document 790k)

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