We employ Mobile Support Officers to provide cover for residents when the Scheme Manager is not working or is on holiday.

Mobile Support Officers work a set number of hours each day, on a rota basis. Outside these hours, the Mobile Support Officer on evening duty is on call to respond to any emergencies. The duties of the Mobile Support Officers are generally the same as those of the Scheme Manager, there is one important difference between their two roles. Whereas each Scheme Manager has only one scheme to look after, the Mobile Support Officer may have to visit several schemes while on duty. This means that during their visit to any scheme they will only be able to contact each resident on the call system, rather that visiting each individual property. They will always check the flats of residents who do not respond to this call and visit those who are unwell or have asked to see them for any other reason.