The Careline Control Centre provides an out-of-hours monitoring service when the Scheme Manager is off duty. The Control Centre is staffed 24 hours a day, 365 days a year, by operators trained to give help and advice. When they receive a call, the operators will initially reassure the caller, identify the problem and arrange for the necessary assistance to be provided.

This telephone monitoring and alarm system means that you can maintain an independent life, safe in the knowledge that help is always at hand if you need it. As well as using the telephone unit to call for help, you can use the pendant or the pull cord provided. When activated, these alert the Tendring Careline Control Centre operators that you are trying to contact them. Then, even if you are unable to speak, they will be able to call up your details on their computer and arrange help for you.

As well as providing a valuable service for the residents of sheltered housing, the council's emergency alarm system - Tendring Careline - can be installed in any other council or private property in the district for a small weekly charge.