When you bought your property, either from us through the right to buy scheme or on the open market, you bought the right to live there for a fixed number of years - the original term is 125 years. We, as the owner of the freehold of the block, are still responsible for maintaining, repairing and improving the structure and exterior of the block and any shared areas. We are also responsible for providing services to the block, such as grounds maintenance and door-entry systems. As the leaseholder, you have to pay a share of our costs in running the building. This is known as a service charge.

Your service charge can also include an amount towards any major work we have carried out as well as charges for providing day-to-day services. However, we can only charge you for items or services that your lease specifically says we can. If we provide other services, we cannot charge for them.

Your service charge must also relate to our actual or estimated costs. We cannot build in any element of profit.

To see the service you should expect to receive from us, please see our Service Standard for Leaseholder Service Charges.

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