As well as carrying out day-to-day repairs, we have an ongoing programme where we plan maintenance and improvements work in advance and include more than one property at a time. This is known as our planned programme and includes work such as:

• installing double glazing;
• re-roofing;
• external decoration, which includes the walls and doors in any internal communal areas;
• major structural repairs; and
• environmental improvements.

We are committed to improving the condition of our properties. But we have limited money and need to give high priority to some work, so it is inevitable that some properties will benefit from improvements before others.

If we carry out planned maintenance or improvement work to your property or block, you will have to pay a share of the costs involved.