Surveys help us to gain information about a range of issues by asking a series of structured questions in face-to-face interviews, telephone interviews or through a postal questionnaire. We are required to carry out a comprehensive tenant satisfaction survey of all our tenants every two years. At the time of our last survey in 2006, 87% of those responding said that they were either very or fairly satisfied with the service we provide as their landlord - an increase of 1% since we last carried out this survey in 2003. Customer satisfaction surveys are also sent to all tenants and leaseholders whose properties have had a day-to-day repair or planned maintenance or improvement work carried out to their property. In 2007/08, 97% of those returning a survey were very or fairly satisfied with the repair we had carried out and 94% were very or fairly satisfied with our planned maintenance or improvement works. We carry out other surveys whenever they are needed.

Star rating *

The star rating indicates the level of involvement required, with one star being the lowest and three stars being the highest.