You can contact us by:

• using our on-line contact form;
  
• emailing:
  housing.services@tendringdc.gov.uk for general enquiries;
  HousingRepairs@tendringdc.gov.uk or go on-line to report a repair that is needed to your home;
  HousingASB@tendringdc.gov.uk to report any incidents of anti social behaviour.
  Please note that emails sent to these addresses will only be opened during working hours.
  
• telephoning one of the numbers given below:

Rent accounts - 01255 686464;
Rent arrears / recovery - 01255 686468;
Right to buy - 01255 686455;
Anti social behaviour complaints - 01255 686488;
Repairs - 01255 686477;
Housing Register / Allocations - 01255 686466;
Special needs - 01255 686499.

• telephoning 01255 222022 for emergencies only that happen outside of normal office hours;
  
• faxing 01255 686407;
  
• calling at Housing Reception in the Town Hall, Clacton on Sea between 9am
  and 5pm Monday to Thursday, and between 9am and 4.30pm on Friday. For the standard of service expected at Housing Reception, please see our Service Standard.

Customer complaints

We aim to give you a high-quality and efficient housing service. To achieve this, it is important that we receive your views and comments about our performance. If you are unhappy about something we have done or not done, please tell us as this will allow us to put things right or give you a full explanation of why we acted in a particular way.

By recording all complaints, we can note any common problems and change the way we do things, which improves the service for everyone. Please see our Service Standard for Customer Care.

If you need to, go to the Council's Complaints Procedure.

And compliments

We like to receive compliments as well as complaints. So, if a particular housing officer or service has impressed you, please let us know by filling in the on-line form. This will help us to do the same elsewhere and improve the service that we give.

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