Description
We give all reported repairs a priority rating that sets out
when the work should be completed. Some repairs are covered by the
right to repair regulations. These ensure that certain small,
urgent repairs - known as 'qualifying repairs' - are completed
within a specified time.
As stated in your tenancy agreement, you are responsible for
reporting any repairs that are necessary, either in your home or in
any shared area that we are responsible for. You can report a
repair to us in the following ways:
- on-line;
- by e-mailing as below;
- by letter or by returning one of the prepaid repairs cards that
we send out in April each year;
- by telephoning the Housing Maintenance Section on the numbers
below;
- by calling into Housing Reception at the Town Hall or any of
our area offices; or
- by faxing 01255 686406
all working hours only.
However you notify us, please tell us your name and address;
full details about the repair; and when someone will be at home to
let the contractor or our Maintenance Surveyor in. If you prefer,
when you report a repair, you can tell us whether you would like
the contractor to arrange an appointment with you. We will then
tell our contractor and they will contact you direct to arrange a
specific time.
To report any
emergency repairs outside of working hours, please telephone
(01255) 222022.
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Related Links
If you are a council tenant, please go to
Repairs and Maintenance page
If you are a leaseholder, please go to
Repairs page
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E-mail
HousingRepairs@tendringdc.gov.uk Working
hours only
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Telephone
01255 686477
Minicom: 01255 422470
Emergency Out of Hours: 01255 222022
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Service Location
Housing Services
Town Hall
Station Road
CLACTON ON SEA
Essex CO15 1SE
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Opening Hours
9.00am to 5.00pm Monday to Thursday
9.00am to 4.30pm Friday |