Description
Housing Services operates an out of hours repairs service to
provide help and assistance to those tenants who are faced with an
emergency situation, such as a serious water leak. To count as an
emergency, the problem must be very urgent and be a threat to your
health, safety or security. Examples of emergency repairs include:
-
- complete power failure;
- electrical fitting smoking or scorching;
- no heating or hot water (between 31 October and 1 May);
- burst pipes;
- broken door or lock, if this makes your home insecure;
- forced entry;
- making safe dangerous structures.
If you smell gas at any time, you should immediately contact
National Gas Emergency Service on 0800 111 999.
Please think about whether it is really necessary for our
contractor to be called to your home outside of normal working
hours before you use our emergency service. If we find that our
contractor has been called out to a repair that is not a genuine
emergency, we may charge you the extra costs of us doing the work
outside of normal hours.
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Related Links
How to report a repair page
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Telephone
Emergency Out of Hours: 01255 222022
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Service Location
Housing Services
Town Hall
Station Road
CLACTON ON SEA
Essex CO15 1SE
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Emergency Repairs Service Hours
5.00pm to 8.45am Monday to Thursday
4.30pm Friday to 8.45am Monday
Weekends and bank holidays |