Priority 1 - first inspection within 2 working days from receipt (performance standard - 95%). Unauthorised works to a listed building. Unauthorised works to a protected tree. Unauthorised demolition or partial demolition of a building which it is considered essential to retain. Unauthorised development which has been undetected and where the time limit for enforcement action will expire within the following six months. Use of land causing serious harm to the locality or the natural environment.

Priority 2 - first inspection within 5 working days of receipt
(performance standard - 93%).

• Any unauthorised development or non-compliance with a planning agreement, which is causing immediate and irremediable harm in the locality.
• Unauthorised development in the Dedham Vale AONB or Conservation Area.

Priority 3 - first inspection within 8 working days of receipt (performance standard - 90%).

• Display of illegal advertisements.
• All other complaints relating to unauthorised development not falling in any of the above categories.
• Untidy land.