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Tendring
District Council is committed to improving the quality of
development within all the communities in Tendring. We aim to
preserve and enhance the character of our built and natural
environment by encouraging high design standards, improvements to
the public realm and the conservation of historic
assets.
What
you can expect from Tendring District Council's Planning
Services
We will aim to:-
• Provide easily accessible forms and information that is
comprehensive, accurate and timely and is clear and easy to
understand.
• Provide easy access to helpful and professional guidance and
advice.
•
Keep the Planning Service's website updated in a timely manner,
including easy access to planning advice and the Development
Control Committee Agenda.
• Be punctual, polite and helpful and respond effectively and
sensitively to your needs.
• In all our professional activities as a Planning Authority we
will not discriminate on the grounds of race, sex, sexual
orientation, creed, religion, disability or age and shall seek to
eliminate such discrimination by others and to promote "equality of
opportunity."
• Be responsive to the special needs of any of our customers.
• Have published policies and standards and be accountable and open
about how well we perform against these policies and
standards.
• Listen to your comments, respond to your complaints and learn
from them.
• Respond to your e-mail using plain language within five working
days.
• Respond to your call or voicemail message on the same day or the
following morning if your message was received after 4pm.
• Respond to your letter using plain language within 10 working
days.
• Keep the reception area clean, tidy and manned from 09.00 until
17.00 (16.30 on Fridays).
Our Service Standards for Development Control
We will:-
• Provide a response to a Householder Enquiry within 10 working
days providing we receive the relevant information.
Please click here for further information
• In the event of a pre-application enquiry aim to
contact you within 10 working days to advise you when you will
receive a full response.
Please click here for further information
• Determine your planning application within:
13 weeks for a 'major' application and;
8 weeks for a 'minor' and 'other' application.
For more information regarding determining planning applications
please click here
• Enable you to track the progress of planning applications and
view the relevant documents, including plans and decision notices,
as well as submit a comment on a planning application through
Public Access on the Council's website.
Please click here for further information
• Discharge a condition(s) in relating to a planning application
within 12 weeks of receipt of request and fee.
Please click here for the discharge of conditions form
• Keep all relevant persons informed and consult as appropriate
with regard to planning application appeals.
Please click here for further information
Our Service Standards for Heritage and Conservation
We will:-
• Provide timely and relevant guidance leaflets.
• Provide advice on listed buildings, conservation areas and
trees.
• Work with our partners to preserve and enhance the character of
our natural environment.
• Work with our partners to conserve our historic buildings.
Please click here for further information
Our Service Standards for Enforcement
We will:-
-
Investigate alleged breaches of planning control,
including works to listed buildings, trees, hedgerows and
advertisements and where necessary use the formal powers available
to the Council to:-
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Find out whether a breach of control has
occurred;
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Identify what harm has been caused;
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and Remedy the situation.
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Our Service Standards for Planning Policy
We will:-
• Seek to preserve and enhance the natural and built environment of
the District through the Local Development Framework.
• Engage with stakeholders and the public and understanding of
planning in accordance with our Statement of Community
Involvement.
• Provide accurate and timely plan and land use monitoring
information.
Please click here for further information
You can help us by:
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Being punctual for any pre-arranged
appointments.
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Informing us in advance if you are unable to keep
a pre-arranged appointment.
-
Being patient if you are waiting to see an
officer for an appointment which was not
pre-arranged.
How will we be judged on these standards?
We will regularly check our performance against
these standards and we will ask you for your views. The results
will be published here or on our
consultation
pages.
Complaints
A complaint is "An expression of dissatisfaction,
however made, about the standard of service, actions or lack of
action by or on behalf of the Council or its staff affecting an
individual customer or group of customers."
We take all complaints very seriously and will
always accept them as an aid towards bringing our service up to
satisfactory standards. In all instances complaints should be
addressed to the contact identified below in "contacting us".
Alternatively you can view our
Complaints
page.
Compliments
Just as poor performance needs criticising, being
informed of good performance by our officers is also very important
to us. Please let us know if a service we provide or a particular
member of staff impresses you as we can use their example to train
other staff members.
Contacting us:
Please contact us in the following ways:
By Post: Martin Forth
Customer Services Manager
Tendring District Council
Council Offices
Thorpe Road
Weeley CO16 9AJ
By Phone: (01255) 686123
By E-mail: Planning.services@tendringdc.gov.uk
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