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The Corporate Performance Team provides support to the
Council's Management Board in the Corporate Leadership of the
Council. It provides capacity to oversee the corporate performance
of the Council and to focus efforts on the Council's priorities.
The Team also facilitates the development of a service improvement
culture throughout the Council through robust
performance
management.
The Team also supports projects such as Comprehensive Performance
Assessment and consultation and identifies opportunities for the
Council to benefit from external initiatives and challenges e.g.
Government guidance and legislation and Audit Commission
inspections.
ICT and the delivery of Electronic Services
The provision of the Information and Communications Technology
(ICT) services (including e-government) to the Council and its
customers is also delivered from within Corporate Performance. The
Council recognises that ICT is a key lever for service improvement
and business efficiencies and has an ongoing commitment to the
implementation of additional and enhanced technology in order to
ensure that both the Council and its customers are able to maximise
the opportunities and benefits arising from Electronic Service
Delivery (ESD).
However, the Council acknowledges that while technology has an
important part to play in helping to realise its vision, it is
service delivery that must be at the heart of our plans to meet the
needs of our citizens in terms of when and how they can access the
services they need
The team is also responsible for overseeing the
Council's
assets.
Service Standards
The Corporate Performance Team recognise the importance of the
highest standards of customer care and compliance with the
Corporate Customer Service Standards adopted by the Council.
Customer Service Standards (pdf document of one page)
Where to
find us - our address and contact details
Send us an
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