When you ask us to look at a decision again, we will check that the decision is correct. A different member of staff to the one that originally made the decision will do this. If the decision is wrong we will change it. If we change the decision it will be done from the date of the original decision (provided that you have written to us in time or have shown special circumstances).

If you do not agree with the new decision, you can ask us to look at it again. If you take more than one month to ask us to change our decision and did not have special circumstances, the decision will usually be changed from the date we received your request.

We will send you a letter telling you what the new decision is. If the decision cannot be changed, we will send you a letter telling you that we cannot change it. The letter will confirm the original decision and will tell you if you can appeal against the original decision.

If you can appeal, the one calendar month time limit starts again from the date of the letter confirming the decision.