If you get a decision in writing from us about Housing or Council Tax Benefit, you can ask us to look at it again.

There are special rules if you are not claiming the benefit yourself. For example, if you are a landlord and a decision is made about whether Housing Benefit is to be paid directly to you or if you are a landlord and a decision is made to recover an overpayment of Housing Benefit from you.

If you are an appointee for another person you can ask us to look again at a decision about their benefit. An appointee is someone appointed by us to act for people who cannot act for themselves.