Apart from properties that are exempt from Business
Rates, each non-domestic property has a rateable value which is
normally set by the valuation officers of the Valuation Office
Agency (VOA), The Valuation Office is an Executive Agency of HM
Revenues and Customs. It draws up and maintains a full list of all
rateable values, which are available on their website at
http://www.voa.gov.uk/. The rateable value of
your property will be shown on the front of the bill. The rateable
value broadly represents the yearly rent the property could have
been let for on the open market on a particular date. For the
revaluation that came into effect on 1 April 2005, this date was
set as 1 April 2003.
The valuation officer may alter the value if the circumstances of
the property have changed. The ratepayer (and certain others who
have an interest in the property) can also appeal against the value
shown in the list if they believe it is wrong.

Further information about making appeals can be
found on the VOA website at http://www.voa.gov.uk/ or from your local
valuation office.
Successful appeals against values shown in the rating list that
came into force on 1 April 2005 will normally be backdated to that
date, although there are exceptions to this. Further information
may be found on the VOA website at
http://www.voa.gov.uk/
You can use this link to go directly to the VO search page for you to
check your rateable value. It will speed up your search if you
quote the Property Reference Number shown on your rates
bill.
All appeals must be directed to the Valuation
Officer at the following address:
Government Buildings
34 Southway
Colchester
Essex
CO2 7BB
Telephone: 01206 287100
http://www.voa.gov.uk/
The Valuation Office is an Executive Agency of HM Revenues and
Customs.
Appeals that the Valuation Office can not resolve will be directed
to the Valuation Tribunal Service. These leaflets contain
information regarding the procedure.
A Guide to Valuation Tribunal Service Notice of Decision
Valuation Tribunal Guide to Hearing of NNDR Appeals
If you are awaiting a change in your rateable value it is
important that you continue to pay as shown on your original bill
until the change has been put into effect. If your appeal is
successful and you have overpaid, you will receive a refund.
Are you considering taking advice on challenging your rateable
value? If yes, please read
Rating Consultancy Code of Practice
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